In this article, you will find the answer to questions like "when I will receive my order?", or "when can I expect delivery?", or "how long does delivery take?".
Before placing the order (delivery to KSA)
You can check the estimated delivery time for every item on the product page
Estimated delivery time is calculated for every item separately and provided dates are for main cities in Saudi Arabia: Riyadh, Jeddah, Dammam/Khobar.
For remote areas delivery time can be longer than the dates provided on the product page.
Currently, the average delivery time (counted from the order placement to the successful delivery) for:
- Ekuep-Fulfilled items, to main cities is 2 working days, for remote areas is 3-4 working days;
- Non Ekuep-Fulfilled items, to main cities is 4 working days, for remote areas is 5-6 working days.
Before placing the order (delivery to GCC)
Currently, the average delivery time (counted from the order placement to the successful delivery) for orders ordered on ekuep.com with delivery to GCC countries is 5-7 working days, due to customs procedures.
After the order
Information about the shipment will be sent to you via email. If you need to check the status of your order or track the shipment, please see this article.