I have ordered item with free or paid installation, but the SphereY app is asking me to pay for installation. Why?

In general, if you bought the item with free or paid installation you should receive a voucher for the installation from SphereY. But if you haven't received it and SphereY shows you have to pay for the installation please contact us through email at [email protected] or send a message in the Spherey application by clicking "contact us / chat with us" option and the Spherey management will check it and respond you in maximum 24 hours.

See also: What should I do if I need installation, service or maintenance for my machine?