We make every effort to shorten the time it takes to return funds to your account.
- If the refund request was for a returned item, the refund process will be started after receiving the item in our warehouse. Kindly note that the date of the pickup is not the same date that the item will be received in our warehouse.
- In some cases, the credit/debit card refund fails. In that case, the refund will be processed as a bank wire refund.
The time of refund depends on the payment method:
1. Credit or Debit cards (Mada, Visa, Mastercard, etc.):
- The refund will be received the next day (note: for some cards, banks process it 3-5 days) for the amount that equals 20k or less.
- Amounts that are above 20k usually take longer to process by banks and may take up to 14 days to be received.
2. Cash On Delivery or Bank Wire: In such a case, we need information about the bank account of the customer (as we don't have this information from the original transfer) in order to proceed with the refund request. As soon as the information has been received, the refund request will be raised to the finance department and the amount should be received within no more than 14 days from the refund date.