Price Match Terms & Conditions

To keep our promise of offering the lowest price in the market,

we will match a competitors’ price!

We offer a price difference plus %5 of the item value (VAT exclusive) in-store credit if Ekuep Fulfilled item’s prices are higher than a competitor’s listed prices in their stores or websites.

Claim a price difference if any item’s price has been reduced by Ekuep or its sellers within 30 days from the day of placing your order.

We offer a price difference plus %5 of the item value (VAT exclusive) in-store credit if the Seller’s prices of the items listed on Ekuep are higher than their original prices at their stores/websites.

Claim a discount difference if any item has been discounted by Ekuep or its sellers within 7 days from the day of placing your order.

 

Terms & Conditions:

• This price match policy applies to all products listed on Ekuep whether it is provided by Ekuep or other sellers.
• In order to take advantage of the price match policy, the item with a lower price has to be an exact match to the item listed in Ekuep in terms of brand, model number, country of origin, size, and color.
• In order to take advantage of the price match policy, the customer will be asked to provide proof of the price difference. A URL if the price is listed online and a quotation if the price is offered through offline channels such as showrooms and stores.
• In case of reduced prices, The customer has the right to ask for the price difference to be refunded in full or added to their wallet as store credit.
• In case of a discount difference, The customer will be receiving the difference as store credit only.
• The price match policy applies to all items available in stock.

• The price match policy applies to products listed/sold in the same country only.
• The final competitor/supplier price has to include VAT and delivery charges. If such charges are not included in the final price, they will be calculated and added by Ekuep’s team prior to making a decision on the claim.
• A price match can be claimed via the product page. Click on “Found a better price somewhere else? Get a price match NOW” and you will receive a response from our team within 2 working days.
• Ekuep reserves its right to adjust and/or change This “Price match policy” without prior notice. In such instances, an announcement will be made one time ONLY through Ekuep’s website and mobile App to inform users of any adjustments/changes.
• Ekuep reserves its right to reject any application that does not apply these terms and conditions and/or for any competitive advantage reasons.

 

The following cases are excluded from

the price match policy:

• If the item in question is out of stock.
• If the item in question is offered through special order with delivery dates specified in weeks. An example is “Delivery by 14-16 weeks post payment”.
• Exclusive offers for Ekuep’s VIP members.
• All products that are offered on personal or Haraj websites or social media accounts.

• All products that are not considered brand new.
• Exclusive offers by competitors including flash sales, clearance, bank cards, and loyalty program offers.
• All typo mistakes related to model number, product name, or description by Ekuep or other competitors. In such a case Ekuep reserves the right to fix the typo and inform the claimer about the fix within 3 working days.